SHIPPING & DELIVERY
We offer a flat shipping rate of RM10 on all orders within Malaysia via Pos Laju or other courier service. Free shipping above RM100 within Malaysia. International orders shipping rates will be according to courier provider via DHL or Pos Laju International.
INTERNATIONAL SHIPPING RATES
International shipping rates will differ according to country, kindly do drop us an email and we will get back to you on the shipping rate for your location.
It normally takes 2-5 days upon the date of full payment received.
During our busy or peak holiday seasons, we will try our best to guarantee your package to arrive on time, but due to high volume and unexpected circumstances beyond our control, there might be slight delays in delivery of your order. If you have a specific date that you need your parcel to reach you, do note it upon check out so that we can arrange accordingly. Understandably, delays due to weather conditions or by the courier provider will not be GIN & JACQIE's responsibility.
International shipping times may vary by country.
Unfortunately, once a package is accepted by the courier provider (Pos Laju/DHL), we are no longer liable for the package.
The package will solely be the responsibility of the buyer, from tracking its progress to receiving the parcel. In the unlikely event that the package does not reach its intended destination, please file a claim with the respective shipping agency. GIN & JACQIE does not hold any responsibility and strictly does not provide compensation or refund in cases of lost packages, unless we fail to present the proof of delivery receipt.
CUSTOM FEES AND TAXES
If you are an international customer, there could be additional fees and taxes for your package's shipment. This will depend on your country/location and we have no control over this. You are responsible for any additional fees and taxes.